Workshop terms

Version of 24 September 2026.

These terms apply to your registration for the open day on customer conversations by ProductMicrobe BV, Adolf Baeyensstraat 109, 9040 Sint-Amandsberg, Belgium (VAT BE0729995472). The credits on app.customer-conversations.com are covered by the Terms of Service as well.

The day

The open day lasts one day, in Ghent, on the date and hours shown at your registration. The address is in your confirmation email as soon as it is known.

Price and payment

The price is on the open-day page. Payments go through Paddle.com Market Ltd., which handles VAT and the invoice as Merchant of Record. You pay in Paddle's checkout when you register. Your seat is confirmed when Paddle confirms your payment.

Cancelling by you

Up to 14 days before the open day you get your full amount back. After that you get nothing back, but you may send a colleague in your place up to the day itself. You request a refund at info@customer-conversations.com; it goes through Paddle to the payment method you paid with.

Changes by me

On 30 October 2026 I decide whether the open day goes ahead on the first date. If I move it, I tell you the same day and you choose: your seat moves with it, or you get your full amount back. If I cannot hold the open day because of force majeure, you get your full amount back.

Materials and credits

The theory document and the AI prompt are for your own use. The 3 credits on app.customer-conversations.com are included with your seat; the app's terms of service apply to how you use them.

Your data

I keep your name, work email, company and role to organise the day and process the payment. I also keep the domain of your email address and the UTM data of the link you arrived through, for the statistics of this workshop. This data is separate from your account on the app. More is in the privacy policy.

Governing law

Belgian law applies.